How can we help?
Answers to the most common questions about MRS. Still stuck? Write to us at the end of this page.
Help topics
How do I scan a document?
Tap the red + button in the middle of the tab bar, or Scan document on the Home screen. Hold your iPhone over the page: MRS finds the edges and takes the picture. Check the crop, tap Save, and MRS makes a searchable PDF.
How do I scan many pages into one PDF?
Keep scanning before you tap Save: every page goes into the same document. To add pages later, open the document and add a blank page or a photo page in the editor.
How do I add text to a PDF?
Open the document and tap Text in the editor. Tap the place on the page, type, and choose the font, size and color. You can also Draw, add an Image or Erase marks.
How do I sign a document?
Open the document and tap Sign, or use Sign document on the Home screen to scan or import a PDF and sign it at once. Draw your signature with your finger or Apple Pencil and tap Done. Move and resize it on the page. MRS keeps your recent signatures, so next time you just pick one.
How do I find a document by its text?
Type a word in the search field of the Library. MRS searches document names and the text it recognized on the pages. Documents scanned with an older version of MRS have no text layer; they are found by name.
Where are my receipt text files?
Open the Files app and go to On My iPhone › MRS › Receipts. From there you can move or copy them to iCloud Drive or any other folder.
Where does MRS keep my documents? How do I back them up?
Your documents are stored in MRS on your iPhone. They are included in your iPhone backup (iCloud or computer). To keep a copy elsewhere, share the PDF to the Files app, iCloud Drive or another storage app. Deleted documents stay in the trash for 30 days.
How do I share or export a PDF?
Open the document and tap the share button. Send the PDF by Mail, Messages, AirDrop, or save it to Files or any app that accepts files.
I paid, but Premium is not active. What do I do?
Open Settings in MRS and tap Restore purchases. Make sure you are signed in with the same Apple ID you used to buy. If it still does not work, write to us with the date of the purchase.
How do I cancel or get a refund?
Subscriptions are managed by Apple. On your iPhone, open Settings, tap your name, then Subscriptions, choose MRS and tap Cancel Subscription. Cancel at least 24 hours before the period or the free trial ends. Refunds are handled by Apple at reportaproblem.apple.com.
Still need help?
In the app, open Settings and tap Contact support. Your app version and device model come with the message, which helps us find a problem faster. Your documents are never attached.
You can also email us at [email protected]. We usually answer within one business day.